1. Introduction
Welcome to Royal Aircon! By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions.
2. Services Provided
Royal Aircon offers a range of air conditioning services, including installation, maintenance, and repair. The specifics of the services provided will be detailed in the service agreement or contract provided to you.
3. Service Requests
To request a service, you must provide accurate and complete information. We reserve the right to refuse service if the information provided is incorrect or incomplete.
4. Pricing and Payment
- 4.1 Pricing: All prices for our services will be provided prior to the commencement of work. Prices are subject to change without notice unless agreed upon in writing.
- 4.2 Payment: Payment terms will be outlined in the service agreement. Payments must be made as per the agreed schedule. Late payments may incur additional charges.
5. Customer Obligations
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5.1 Access: You must ensure that our technicians have access to the premises where the service is to be performed. Any delays or additional costs due to restricted access will be your responsibility.
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5.2 Accuracy: You must provide accurate information about the air conditioning system and any issues encountered. This will help us provide effective service.
6. Warranty and Limitation of Liability
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6.1 Warranty: We offer a warranty on parts and labor as specified in the service agreement. This warranty does not cover damage caused by misuse, neglect, or external factors.
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6.2 Limitation of Liability: Royal Aircon will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability is limited to the amount paid for the service in question.
7. Cancellation and Rescheduling
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7.1 Cancellation You may cancel or reschedule a service appointment with at least 24 hours’ notice. Failure to provide adequate notice may result in a cancellation fee.
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7.2 Rescheduling: If you need to reschedule, please contact us as soon as possible. We will make every effort to accommodate your new preferred time.
8. Privacy and Data Protection
We are committed to protecting your privacy. Any personal information collected will be used in accordance with our Privacy Policy, which is available on our website.
9. Intellectual Property
All content, trademarks, and other intellectual property on our website and in our materials are owned by Royal Aircon or licensed to us. You may not use any of our intellectual property without our prior written consent.
10. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these terms regularly.
